About the security system of this site
Our store uses Shopify, the world's largest e-commerce platform service based in Canada. Information entered by customers on our store is encrypted using a cryptography method called SSL, enabling secure communication with Shopify.
Handling of Personal Information
Personal information is managed appropriately in accordance with the privacy policy. Many of the clients of Hatte Inc., which operates this store, have adopted information security management such as P-mark and ISMS, and we strive to manage information appropriately.
These include, for example, setting appropriate viewing permissions when using cloud services, and how to handle documents that contain personal information.
At our store, most documents containing personal information are related to orders and deliveries, so we store them for a certain period of time until their processing is completed and then shred them.
Accounting information is stored for the period required for tax purposes.
Handling of customer information
We may use the information and attributes of customers who use our store for marketing purposes. We may also load this information into the marketing tools we use.
Customer information is the most important information that must be protected for our store. In accordance with the handling of personal information in the previous section, we will not disclose or use this information without due consideration, and will endeavor to use it only when necessary and in limited areas.
Example: It appears that there are many sales in a specific area (data extracted from customer information), so place advertisements by specifying the area.
Example: Sending campaign information to customers who purchase a specific product
Disclosure of Customer Information
If we are required to disclose information pursuant to a request from a law enforcement agency or similar entity, we will promptly disclose the information where it is lawful to do so.
Example: Providing information on customers committing fraudulent credit card use to the police
Handling of credit card information
We do not store any information related to payments, such as credit card information, individually. We cannot know the credit card number or CVC (security code) entered by the customer . As an exception, only the last four digits of the credit card number will be disclosed by the payment company.
Although credit card information can be stored within ShopPay, a payment service operated by Shopify, our store does not have access to this information. Therefore, even if data held by our store is leaked, credit card information will not be leaked.
When using external payment services such as AmazonPay, we only send customer information and sales information to the payment service. The handling of credit card information when using these payment services is determined by the respective payment service companies.
exception
If the device you use is infected with a virus or has been hacked, information may be leaked even if you have taken the above security measures.
However, neither our store nor the payment company has any way of knowing whether your device is secure or not.
If information is leaked due to these factors, we cannot be held responsible.
We recommend that you take sufficient precautions, such as installing an antivirus tool and regularly updating your software.