We are now able to provide detailed information on the status up until shipment.

Our store is closed on weekends and public holidays. Therefore, orders received on the weekend are often processed over the following week.
In addition, when ordering beans, it takes a minimum of two business days to ship them, depending on the roasting date.

We update our business calendar every week , but it is true that some customers are concerned about how their orders are being processed or whether they are being accepted in the first place, so we felt we had to do something about it and created a system for reporting progress.

The manager's other role is as a web engineer, so he often automates various tasks. This time, he used an overseas service called Make (Integromat) to set up a reporting system.

Customer orders are stored in a database for progress management, and this database is updated when the store determines the shipping date or when shipping preparations begin. Make periodically checks the database for updates and sends customers emails with updated status.

Our shop not only provides delicious coffee beans and carefully selected equipment, but also aims to eliminate waste as much as possible through thorough streamlining of operations, improve profits for our customers and ourselves, and make the business sustainable. This is also one way of minimizing the work for the shop while reassuring our customers.

If you think, "Wow, I want this too," please send an inquiry email to Hatte. You can also ask the store. Because, no matter which way you contact, the store manager will be the one to respond.

There are still many areas we want to optimize, so we'll let you know when we come up with something new.