What to do if coffee beans are returned

Due to recent incidents, we wanted to let you know about our coffee bean refund policy.

Basically, coffee beans are food, and we roast them to suit the customer's tastes for each order, providing custom-made coffee. We also ship the coffee within a day of roasting, so you can enjoy the changes in flavor.

Depending on the quantity ordered, your coffee beans will be delivered by Click Post or Yu-Pack. If the Click Post does not fit in your mailbox, the beans will be delivered to you by hand. If you are not at home, a missed delivery notice will be posted and the beans will be returned to you.

Once the parcel is returned, the customer must arrange for redelivery within a certain period of time (approximately 2 weeks). If this period is exceeded, the parcel will be returned to our store.

If the item is returned after the storage period has expired, we will treat it as a return due to customer convenience . In particular, in the case of roasted beans, if two weeks have passed, we will not be able to resell them. As a result, we will have to discard them.
In this case, we cannot refund the customer. We understand that you feel that we should refund the money, but in this case, our store is not at fault. If we were to refund the money, we would not be able to recover the loss unless we make multiple sales elsewhere.

Not being able to refund the purchase is a very frustrating situation for us, so we want to deliver the product to the customer as soon as possible. Therefore, since the product has been returned, we would like to resend it, so we will contact you by email to ask when you can receive it.
If you fail to comply with this, the item will be discarded and no refunds will be given .

Next, I would like to talk about the cases where we are able to resend the product. We cover the shipping costs for our coffee bean products. Generally, this is limited to one time per order . If we were to cover the shipping costs for resending the product, the ratio of shipping costs to the product price would exceed 50% in some cases. We are sorry, but the cost of resending the product in a situation where there is no defect on our part will be borne by the customer .

But did you think that after placing an order, there might be cases where you are unable to receive the order due to an unforeseen accident or sudden business trip? We thought so too. Or rather, if you really don't receive the order, we worry that you might have had an accident or something. It is natural to be concerned about the safety of our customers who have chosen us from among the many stores out there.
Therefore, if you return the product for personal reasons and it is not possible to receive it due to certain circumstances, we will be able to accommodate your request for a refund .

Our store is really trying to balance costs as best we can. Therefore, we have to rely on our customers to some extent. One of the things we have to do is to make sure that they receive their orders. If this becomes difficult to do in an increasing number of cases, we will have to charge additional shipping fees or raise prices.

In order to ensure that you receive your products as quickly as possible, we will keep you updated on the status of your order, especially for coffee beans. We will send you up to five emails, from the order confirmation email to the shipping notification.

A request to our customers. Please be sure to receive the products you ordered. If possible, please make sure you can receive emails from our store. Our store's emails are sent from the hatte.co.jp domain.
The email will include information such as when your order is scheduled to be roasted, when it will be shipped, and what the tracking number is.
I'm not asking you to read my email newsletter, but I don't want to do that because it's not beneficial to anyone if a product that we've spent so much time and money making is returned unopened and we have to throw it away.

Thank you very much.